Terms of Service

1. The service

halopos provides a multi-tenant SaaS point-of-sale platform hosted in Australia. Subject to these terms, we grant the merchant a non-exclusive right to access the service for their own hospitality operations.

2. Fees & pricing model

The merchant selects one of three pricing models: customer surcharge, merchant percent of GMV, or flat subscription per location. Fees are billed monthly in arrears via Stripe. The merchant may switch pricing models at the end of a billing cycle via /admin/billing.

3. Acceptable use

The merchant must comply with our Acceptable Use Policy and all applicable Australian laws.

4. Data ownership

The merchant retains ownership of their tenant data. halopos acts as the data processor for that data. We retain ownership of the software, aggregate anonymous usage statistics, and operational telemetry.

5. Availability

We target 99.5% uptime at M2 and 99.9% uptime at GA. The live SLA is published on status.halopos.app once GA ships. Planned maintenance windows are announced at least 48 hours in advance.

6. Termination

Either party may terminate for material breach after 30 days' notice. On termination the merchant may export all tenant data via /admin/privacy for 90 days, after which we will delete it.

7. Liability

To the maximum extent permitted by the Australian Consumer Law, halopos's aggregate liability is capped at the fees paid by the merchant in the 12 months preceding the claim.

8. Governing law

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.