Docs / Troubleshooting
My internet is down
The bridge keeps queuing. The cashier switches to cash-only.
What keeps working
- Printing. Jobs enqueued in the cloud before the outage still
reach the bridge; the bridge spool them and prints them the moment it's back online. Nothing lost.
- Cash orders. The cashier can take cash orders with the last
menu snapshot. They sync when you're back online.
What stops working
- Card payments. EFTPOS requires the bank. You'll need to take
cash or ask customers to come back.
- New menu changes. The cashier reads from the local cache; a
menu item added by the owner mid-outage isn't visible until the cashier reloads after reconnect.
What to do
- Don't panic-restart anything. The bridge retries automatically.
- Tell customers "card is down" if you're trying to clear a queue.
- When internet returns, the first cashier refresh pulls the backlog.